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Terms & Conditions

Effective Date: August 5, 2025

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Welcome to www.missionmargin.org (the “Site”), owned and operated by Mission & Margin LLC (“we,” “us,” or “our”). By using this Site, you agree to be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use the Site.

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1. Use of the Site

You agree to use the Site for lawful purposes only. You may not use the Site in any way that may damage its functionality or interfere with other users.

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2. Intellectual Property

All content on this Site—including text, graphics, branding, and tools—is the property of Mission & Margin LLC or its licensors. You may not copy, modify, distribute, or reuse any material without written permission.

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3. Bookings, Payments & Discovery Calls

When booking a paid consultation through the Site, you agree to the following:

  • Sessions must be paid in full at the time of booking

  • Cancellations made at least 24 hours in advance may be rescheduled once

  • No-shows or cancellations within 24 hours are non-refundable

  • No guarantees are made regarding outcomes from any consultation

  • All intellectual property remains the property of Mission & Margin unless otherwise stated

These policies apply to all bookings and are considered part of these Terms & Conditions.

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4. Third-Party Links

This Site may include links to third-party websites. We do not control or endorse these sites and are not responsible for their content or privacy practices.

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5. Disclaimers

Information provided on the Site is for general informational purposes and does not constitute professional or legal advice. We make no warranties about the accuracy or completeness of the content.

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6. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or services, including any consultation or implementation work.

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7. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the updated terms.

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8. Governing Law

These Terms shall be governed by the laws of the State of Alabama.

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9. Contact Us

Questions? Reach out to:
📧 wynnknowles@missionmargin.com

Privacy Policy

Effective Date: August 5, 2025

 

At Mission & Margin LLC ("we," "us," or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website, www.missionmargin.org, or engaging with our services.

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, and phone number, which you may provide through contact forms, bookings, or direct communication.

  • Payment Information: collected securely when you purchase services.

  • Technical Data: such as IP address, browser type, device information, and website interactions (via cookies and analytics tools).

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2. How We Use Your Information

We use the information we collect to:

  • Provide and manage services you’ve requested

  • Respond to inquiries and communications

  • Process payments and send invoices

  • Improve our website and offerings

  • Send occasional updates or marketing messages (opt-out available)

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3. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share it with:

  • Service providers who support payment processing, analytics, or website operations

  • Legal authorities when required by law or to protect our rights or users

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4. Data Security

We implement appropriate safeguards to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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5. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion

  • Withdraw consent from marketing communications at any time\

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6. Cookies

Our website uses cookies to enhance user experience and track performance. You can control cookie settings through your browser.

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7. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices or content of those third parties.

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8. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with the latest effective date.

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9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:
📧 wynnknowles@missionmargin.com

Cancellation Policy

Effective Date: August 5, 2025
 

We value your time and investment. This Cancellation Policy outlines how we handle cancellations and refund requests for services booked through Mission & Margin LLC.
 

1. Cancellation Calls

  • Paid consultations are non-refundable once completed

  • Sessions may be rescheduled with 24+ hours’ notice

  • No-shows and cancellations made within 24 hours are non-refundable
     

2. Consulting Services & Diagnostics

  • No refunds are offered for completed hourly work or diagnostic deliverables

  • If a client cancels mid-project, they will be billed for all work completed up to the cancellation date
     

3. Retainer Agreements

  • Retainer fees are paid monthly in advance and are non-refundable

  • Clients may cancel with 30 days’ written notice, with services continuing through the final paid month
     

4. Billing Errors

If you believe a billing error occurred or were charged in error, please contact us within 7 days of the transaction. We’ll review and resolve the matter as quickly as possible.
 

5. Contact Us

For questions about this policy or to request a review:
📧 wynnknowles@missionmargin.com

Accessibility

Effective Date: August 5, 2025

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At Mission & Margin LLC, we are committed to ensuring digital accessibility for all people, including those with disabilities. We are continuously improving the user experience of our website (www.missionmargin.org) and applying relevant accessibility standards to ensure inclusive access to our content and services.

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Our Commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA wherever possible. These guidelines help make web content more accessible for people with a wide range of abilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

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Steps We’ve Taken

  • Clear, simple language throughout the site

  • Responsive design for mobile and desktop

  • High-contrast readable text

  • Semantic HTML and heading structure for screen readers

  • Descriptive alt text for images where appropriate

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Ongoing Improvements

We are actively reviewing and improving accessibility across our platform. Your feedback helps us ensure an inclusive digital experience.

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Contact Us

If you encounter any accessibility barriers or need assistance accessing content, please contact us:
📧 wynnknowles@missionmargin.com

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